Friction: The Hidden Operational Drag Driving Up Healthcare Costs
March 31, 2026
Friction is the hidden drag slowing healthcare down — driving waste, raising costs, and creating unnecessary burden for patients, providers, and payers. When stakeholders operate from different data and disconnected processes, affordability becomes impossible. Peter Henry, Vice President of Government Affairs & Policy shares how reducing operational friction and building shared transparency can transform efficiency and protect patients from avoidable complexity.
